Refund policy

Return & Refund Policy

At Slimledlightbox (slimledlightbox.shop), customer satisfaction is our top priority. We take great care in manufacturing, inspecting, and packaging every product to ensure it meets high standards of quality before dispatch.

Please read our Return and Refund Policy carefully to understand your rights and options.

1. 7-Day Return / Exchange Window

We offer a 7-Day Return & Exchange Policy for eligible products. You have 7 days from the date you receive your order to request a return or exchange.

To be eligible for a return or exchange, your item must meet the following conditions:

  • The item must be unused, in its original condition, and in the original packaging.

  • All original components, accessories, power adapters, and protective films must be intact.

  • Proof of purchase (such as your Order Number or receipt) is required.

2. Defective, Damaged, or Incorrect Items

We take extra care in packing lightboxes, but if your item arrives damaged, defective, or incorrect:

  1. Notify Us Promptly: Contact us within 24 to 48 hours of package delivery.

  2. Provide Evidence: Send clear photographs or a short video showing the defect, damage, or wrong item along with your Order Number to slimledlightbox@gmail.com or via WhatsApp at +92 326 5222150.

  3. Resolution: Upon verification, we will arrange a replacement or issue a full refund/store credit at no additional cost to you.

3. Non-Returnable / Non-Refundable Items

The following items are strictly non-returnable and non-refundable:

  • Custom Orders: Items manufactured to custom dimensions, bespoke designs, or custom printed backlite sheets requested specifically by the customer.

  • Items damaged due to customer misuse, improper installation, electrical overload/fluctuation, or handling after delivery.

  • Products returned without original packaging or missing parts.

  • Items returned after the 7-day window.

4. Return Process

To initiate a return or exchange:

  1. Contact Support: Reach out to us via email at slimledlightbox@gmail.com or WhatsApp at +92 326 5222150 stating your Order Number and reason for return.

  2. Approval & Instructions: Once approved, our team will provide you with the return dispatch address in Lahore and further shipping instructions.

  3. Dispatch: Send the parcel back using a traceable courier service (such as TCS, Leopard, Trax, or Callcourier).

Note: Unless the return is due to a defective or incorrect item shipped by us, customers are responsible for paying their own return shipping costs.

5. Refunds & Processing Time

  • Inspection: Once your returned item is received and inspected at our warehouse, we will notify you via email or WhatsApp regarding the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed within 3 to 5 business days.

  • Payment Method for Refunds:

    • Prepaid Orders: Refunded directly back to your original payment method (Bank Account, Debit/Credit Card).

    • Cash on Delivery (COD) Orders: Refunded via online Bank Transfer, JazzCash, or EasyPaisa.

  • Shipping Fees: Original shipping fees (e.g., Rs. 350 COD fee) are non-refundable unless the return is due to an error on our part.

6. Order Cancellations

  • You can cancel an order within 12 hours of placing it, provided it has not been processed or dispatched.

  • Once an order has dispatched from our warehouse, it cannot be canceled. In such cases, you will need to follow the standard return process upon delivery.

7. Contact Information

For any questions regarding returns, refunds, or exchanges, please contact our support team: