Shipping policy

Shipping & Delivery Policy

Thank you for visiting and shopping at Slimledlightbox (slimledlightbox.shop). Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

  • All orders are processed within 1 to 3 business days (excluding Sundays and national holidays) after receiving your order confirmation email.

  • You will receive a notification email or SMS with tracking information once your order has dispatched.

  • Please note that during high-volume periods (such as sales, promotions, or public holidays), processing times may take slightly longer.

2. Shipping Charges & Delivery Rates

We deliver across all major cities and remote areas in Pakistan through trusted courier partners.

Our shipping charges are structured based on your selected payment method:

Payment Method Shipping Charge
Prepaid / Advance Payment (Bank Transfer / Card) FREE Shipping Nationwide
Cash on Delivery (COD) Flat Rate: Rs. 250

3. Estimated Delivery Times

Destination Estimated Delivery Time
Lahore 1 – 2 Business Days
Major Cities (Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, etc.) 2 – 4 Business Days
Rest of Pakistan / Remote Areas 4 – 6 Business Days

Note: Delivery times are estimates only and are not guaranteed. Unexpected factors such as severe weather, political situations, or courier delays may occasionally affect delivery schedules.

4. Payment Methods & Cash on Delivery (COD)

  • Advance Payment (Free Shipping): Pay via online bank transfer, debit/credit card, or mobile wallets at checkout to enjoy 100% Free Shipping on your order.

  • Cash on Delivery (Rs. 250 Delivery Fee): Available for nationwide orders across Pakistan. Please ensure exact cash is available upon delivery, as courier riders do not always carry change.

  • High-Value / Custom Orders: For bulk or high-value orders, we may require a partial advance deposit before dispatching your package.

5. Order Tracking

Once your package is shipped, you will receive an email or SMS notification containing your tracking number and a link to the courier’s tracking portal. Please allow up to 24 hours for tracking details to update on the courier website.

6. Delivery Attempt & Failed Deliveries

Our courier partners will attempt delivery to your provided shipping address up to 2 times.

  • Please ensure your phone number, delivery address, and nearest landmark provided at checkout are accurate and active.

  • If a package cannot be delivered due to an incorrect address, receiver unavailability, or refusal to accept COD, the shipment will be returned to our warehouse in Lahore.

  • Additional re-shipping charges may apply for orders returned due to incomplete customer details or refusal upon delivery.

7. Damaged, Defective, or Missing Items

We inspect and package all products carefully to ensure they reach you safely. However, if your package arrives damaged during transit:

  1. Inspect the parcel carefully upon receiving it from the courier rider.

  2. If the box/package is visibly damaged or tampered with, take photos/videos immediately.

  3. Contact us within 24–48 hours of receiving the order at slimledlightbox@gmail.com or via WhatsApp at +92 326 5222150 with your Order Number and proof of damage (photos/videos).

We will arrange for a replacement or resolution in accordance with our [Refund & Return Policy].

8. Self-Pickup / Local Delivery (Lahore)

If you reside in Lahore and require urgent delivery or local pickup, please contact our support team on WhatsApp at +92 326 5222150 before placing your order to check availability.

9. Contact Us

If you have any questions or concerns regarding your shipment, please reach out to us: